FAQ

FAQs

Frequently Asked Questions

FAQ

There are many things to consider when looking for the best non-medical home care options. Here are some things to consider. 

We believe that building a trusting relationship with someone who you can relate to makes a difference. Accepting help can be difficult. We want to help make the transition easier! Our companions are seniors themselves. They have the wisdom of age, understand a little more about the unexpected twists and turns of life, and are highly trained in dementia care. They can help in so many ways!

What services does Seniors Helping Seniors offer?

As a non-medical home care service, we are focused primarily on social-emotional support and companionship. Our services include:

  • Companionship
  • Light housekeeping (tidying up, laundry, organizing, etc.)
  • Meal preparation
  • Transportation
  • Administrative/office help
  • Doctor’s appointments
  • Errands and shopping
  • Dementia/Alzheimer’s care
  • Overnight support (24-hour care)
  • Respite care
  • Friendly visits
  • Accompanying to activities (senior centers, exercise classes, movies, etc.)

What benefits will I receive as a client by choosing Seniors Helping Seniors?

We take great pride in the quality of our caregivers. Many of our caregivers are retired/semi-retired professionals who do not choose this work as a stepping stone, but rather a way to stay purposefully engaged. They are our greatest benefit that we can offer to you. We ensure that our caregivers are caring, giving, and compassionate people with a strong interest in helping others. Many of our caregivers have been in helping professions and have cared for a loved one. Although we try to keep the same caregiver assigned, we know that there are times that this isn’t possible, so we’ll often assign a “backup” caregiver in the event of illness or planned time off. Other benefits include:

Complimentary in-person assessment. We will visit each client in their home in order to make the best possible match at no charge or commitment of care.

Complimentary introduction to new caregiver(s). This will help set the stage for a successful relationship and iron out any potential wrinkles.

Comprehensive and continuous case management. Our office staff is well-versed about our clients’ unique needs. We are here to help troubleshoot any issues that may arise.

Access to our Family Room Portal. This portal allows you to access the caregiver calendar, recorded care notes from caregivers, chat features with office staff, and online bill review and payment.

Socially engaging, compassionate, mature, and seasoned caregivers. Our caregivers are carefully vetted and come to us with:

  • Rich and diverse life experience
  • Three (3) completed interviews with multiple office staff
  • Criminal background and driving record checks
  • Extensive training on home care professional standards, dementia care, and emergency preparedness
  • Access to monthly professional development opportunities relevant to working with seniors and individuals with cognitive impairment
  • Access to group supervision

Full liability insurance. This will give you a peace of mind that if ever an accident or injury were to occur, we have our caregivers covered!

Outstanding office support and on-call administrative hours. Our outstanding administrative team can support your scheduling needs, answer questions, and address care needs and concerns. If you call outside of business hours, we will get back to you promptly to address urgent matters that need immediate attention.

Do I need to sign a contract?

We do not require a contract that binds you to a specific period of service time, nor do we ask you to prepay for services, as is often customary.  We do ask you to sign a simple Client Service Agreement which asks you to agree to the terms of our services.

How far in advance do I need to schedule services?

It is ideal to allow at least one (1) week for a suitable match to be made. We feel that thoughtful matches are the most successful and these take time. We have a thorough matching process and have daily meetings to discuss ideas about matches. We obtain biographies about our clients to help inform the matching process. If possible, it’s best to allow the process to work its magic! We also understand that not all circumstances have the luxury of time and we are able to accommodate most requests within a 24-hour time period. If you have a pressing need, please let us know and we will do our very best to assign prompt services.

Can I change or discontinue services if needed?

You can change the number of days/hours or type of service we provide whenever it’s necessary. We understand the care situation can quickly change, so we’re as flexible as possible. You’re never bound to a long-term contract, so you can discontinue services with Seniors Helping Seniors at your discretion. We do require 24-hour notice for all shift and service cancellations. You will be billed in full for all shifts that fall within 24-hours.

If you're interested in learning more about our services, contact us!

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